FTP Issues

1. Do you have FTP and FTP Anonymous access?

Yes, we provide both ftp users (limited to the number that come with your plan) as well as an anonymous account.

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2. What are those files doing in my directory? I didn't put them there!

Certain directories are created when your account is created or when you install AnonFTP. These include catalogs, etc, mail, public_ftp, public_html, tmp and www. These folders contain other files and programs that are needed to run certain items for your domain. If you are unsure what a particular file or folder is needed for, please contact support.

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3. What is FTP?

FTP, or File Transfer Protocol, is the protocol used to transfer files remotely from a client to a server, or from a server to a client. Using FTP, you can transfer files in ASCII, or binary, depending on the type of file your are transferring. FTP is available 24 hours a day, seven days a week for your use. Each domain has its own FTP space.

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4. What folders should I use when I upload my files?

When using an FTP client to upload your files, you should upload to the folder public_html or the www folder. The contents of these two folders will be the same no matter which you choose. You can create subdirectories under the main folder if you wish.

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